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Security Practices

We take the security of your data seriously at Scapegrace. As transparency is one of the principles on which our company is built, we aim to be as clear and open as we can about the way we handle security.

If you have additional questions regarding security, we are happy to answer them. Please write to feedback@quitch.com and we will respond as quickly as we can.

Confidentiality

We place strict controls over our employees’ access to the data you and your users make available via the Scapegrace services, as more specifically defined in your agreement with Scapegrace covering the use of the Scapegrace services (“Customer Data“), and are committed to ensuring that Customer Data is not seen by anyone who should not have access to it. The operation of the Scapegrace services requires that some employees have access to the systems which store and process Customer Data. For example, in order to diagnose a problem you are having with the Scapegrace services, we may need to access your Customer Data. These employees are prohibited from using these permissions to view Customer Data unless it is necessary to do so.

All of our employees and contract personnel are bound to our policies regarding Customer Data and we treat these issues as matters of the highest importance within our company.

Personnel Practices

Scapegrace conducts background checks on all employees before employment, and employees receive privacy and security training during onboarding as well as on an ongoing basis. All employees are required to read and sign our comprehensive information security policy covering the security, availability, and confidentiality of the Scapegrace services.

Compliance

The environment that hosts the Scapegrace services maintains multiple certifications for its data centres, including ISO 27001 compliance, FedRAMP authorisation, PCI Certification, and SOC reports. For more information about their certification and compliance, please visit the AWS Security websiteAWS Compliance websiteGoogle Security website, and Google Compliance website.

Security Features

Data Encryption

Scapegrace services supports the latest recommended secure cipher suites and protocols to encrypt all traffic in transit. We utilise Amazon Web Service’s Predefined SSL Security Policies to ensure we can respond to new cryptographic weaknesses as they are discovered and implement best practices as they evolve.

Availability

We’re committed to making Scapegrace a highly-available service that you can count on. Our infrastructure runs on Amazon Web Service and leverages multi availability zones to ensure our Services are fault tolerant. Our operations team have documented and regularly tested disaster-recovery processes, allowing the team to quickly resolve unexpected incidents.

Disaster Recovery

Customer Data is stored redundantly in our hosting provider’s data centres to ensure availability. We have well-tested backup and restoration procedures, which allow recovery from a major disaster. Customer Data and our source code are automatically backed up nightly. The Operations team is alerted in case of a failure with this system. Backups are tested to confirm that our recovery processes and tools work as expected.

Network Protection

In addition to system monitoring and logging, firewalls are configured according to industry best practices and unnecessary ports are blocked by configuration with AWS Security Groups.

Incident Management & Response

In the event of a security breach, Scapegrace will promptly notify you of any unauthorised access to your Customer Data and in accordance with any applicable legislative requirement. Scapegrace has incident management policies and procedures in place to handle such an event.

Product Security Practices

New features, functionality, and design changes are tested, and manually peer-reviewed prior to being deployed to production. The team works closely to resolve any additional security concerns that may arise during development.

Last revised on 13th June, 2019