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Quitch Case Study: How the University of Newcastle Saves Time and Money with Quitch

Quitch is used by a variety of different organisations to help achieve their goals with its innovative, gamified approach to learning. Quitch is a sector agnostic learning tool, and has seen great success as a learning and training platform for many businesses, enabling modular, progression-based learning that can be completed more efficiently than traditional training methods. 

This new method of learning has translated fantastically to our partners’ operations across industries like in the case of the University of Newcastle, a Quitch partner organisation that has seen tremendous success integrating the Quitch learning platform into their IT training process. 

The University of Newcastle

In this case study, we’re exploring how Quitch has been used by the fantastic team at the University of Newcastle to save time, cut costs and produce greater results in their IT Services department. 

This case study was based on an interview and webinar with Stacey Cooper, Self Service Analyst from the University of Newcastle. Stacey has over 15 years of IT industry experience and was highly involved in implementing the Quitch program at UON, assisting in its integration into the IT services training procedure. 

You can learn more about Stacey and UON’s Quitch journey by checking out the full webinar here.

Initial Challenges + Pain Points

Prior to their adoption of Quitch, the onboarding and training process for new members of the IT Services team at UON was long and strenuous, requiring three weeks of full-time, face-to-face training per new team member. 

This however, does not cover the full extent of the challenges faced by the team during the onboarding process. Not only did training require an immense amount of time and human capital, physical training manuals quickly became outdated, and learning was inconsistent as trainee’s often interacted with several different trainers. Ultimately, this led to large workflow bottlenecks as the time it took to onboard just a single team member increased workload for other members of the team, resulting in the delay of ongoing operational tasks and projects. 

However, after all of these pain points, it was still difficult to measure the readiness of new team members with a lack of standardised assessment and analytics. 

These challenges and pain points are what led Stacey and the team at UON to pursue an alternative to their prior process. They sought an alternative that was smooth, efficient, and most importantly, repeatable, with standardised training and analytics to track progress. This is what led them to Quitch.

How Was Quitch Used?

After exploring their options and opting for Quitch, the UON IT Services team used Quitch’s highly-accessible educator portal to build custom classes for their training process. The team was able to craft custom classes that covered all stages of training including induction, basic training, knowledge base testing and further learning where required. With the customisation tools offered by the Quitch educator portal, these classes were all fully-catered to the needs of both learners (trainees) and educators (trainers). 

Additionally, with the modular learning structure of the Quitch app, UON trainers were able to effectively design chunked learning blocks that were intentionally structured, were easy to assess and could be easily revisited. Learning modules also came in handy when the team needed to roll out updated training to their entire staff, creating single modules that new and existing staff could complete at their own pace. 

How Did Quitch Help?

Enabled self-paced learning & Improved onboarding process

One of the largest challenges that faced the UON training team prior to Quitch was the  incredible amount of diligence required of both trainers and trainees 

By using Quitch’s modular, gamified learning model, trainees were able to learn and revise at their own pace, completing questions in large chunks or sporadically as they saw fit. This enabled trainees to genuinely learn with less time-pressure.

Reduced costs, saving around $2200 per individual onboard

Not only did Quitch provide an impressive time save for the IT training team, the Quitch service also provided a significantly cheaper onboarding and training alternative compared to the original process. In fact, Stacey Cooper of UON recorded a phenomenal real-world saving of $2200 per individual onboard. 

Enabled a uniform training and assessment process

With a rotating cast of training staff and guidance personnel, the IT Services team struggled to regulate and standardise training practices and assessments. This eventually led to team members with subtle gaps in knowledge and training which resulted in further time-loss and needlessly spent resources. 

By using Quitch’s structured learning approach, trainees learnt module by module, and were forced to complete their learning and assessments in a structured, chronological way. By doing so, trainers were able to monitor progress and assist trainees in different areas as needed. 

Made learning competitive through leaderboards

The Leaderboard feature on Quitch provided incentives for trainees beyond simply passing and fulfilling required assessment goals by ranking learners based on their performance. This proved particularly beneficial when multiple team members were being trained simultaneously, pushing team members to exceed expectations through the competitive Leaderboard mechanism. 

Encouraged ongoing learning 

Due to the module-based nature of the Quitch learning system, team members were able to revisit specific modules, questions and resources when needed in order to refresh their learning. By accessing their training digitally via Quitch, not only could team members revise resources and learning content, but also test their knowledge again using the multiple choice questions. 

How Can Quitch Help You?

Interested in the new learning opportunities offered by Quitch? Learn more about how the Quitch app and our gamified learning system can be used by you and your team for effective learning and training, internal competitions and more by reaching out to hello@quitch.com

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