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Data Request Policy

Scapegrace may receive requests from users and government agencies to disclose data other than in the ordinary operation and provision of the Services. This Data Request Policy outlines Scapegrace’s policies and procedures for responding to such requests for Customer Data. Any capitalised terms used in this Data Request Policy that are not defined will have the meaning set forth in the Customer Terms of Service. In the event of any inconsistency between the provisions of this Data Request Policy and the Customer Terms of Service or written agreement with Customer, as the case may be, the Customer Terms of Service or written agreement will control.

Requests for Customer Data by Individuals

Third parties seeking access to Customer Data should contact the Customer regarding such requests. The Customer controls the Customer Data and generally gets to decide what to do with all Customer Data.

Requests for Customer Data by Customer

Customers seeking access to their data can do so by making a request to support@quitch.com and include a description of the specific Data being requested, including the relevant Customer’s name and relevant Authorised User’s name (if applicable), and expected of either a filesystem or database export. 

Requests should be prepared and served in accordance with applicable law. Customer will be responsible for any costs arising from Scapegrace’s response to such requests.

Scapegrace is committed to the importance of trust and transparency for the benefit of our Customers and will only support the request from a Authorised member of the Customer.

Requests for Customer Data by Legal Authority

All requests by courts, government agencies, or parties involved in litigation for Customer Data disclosures should be sent to legal@quitch.com and include the following information: (a) the requesting party, (b) the relevant criminal or civil matter, and (c) a description of the specific Customer Data being requested, including the relevant Customer’s name and relevant Authorised User’s name (if applicable), and type of data sought.

Requests should be prepared and served in accordance with applicable law. All requests should be narrow and focused on the specific Customer Data sought. All requests will be construed narrowly by Scapegrace, so please do not submit unnecessarily broad requests. If legally permitted, Customer will be responsible for any costs arising from Scapegrace’s response to such requests.

Scapegrace is committed to the importance of trust and transparency for the benefit of our Customers and does not voluntarily provide governments with access to any data about users for surveillance purposes.

Customer Notice

Scapegrace will notify Customer before disclosing any of Customer’s Customer Data so that the Customer may seek protection from such disclosure, unless Scapegrace is prohibited from doing so or there is a clear indication of illegal conduct or risk of harm to people or property associated with the use of such Customer Data. If Scapegrace is legally prohibited from notifying Customer prior to disclosure, Scapegrace will take reasonable steps to notify Customer of the demand after the nondisclosure requirement expires.

Domestication and International Requests

Scapegrace requires that any individual issuing legal process or legal information requests (e.g., discovery requests, warrants, or subpoenas) to Scapegrace properly domesticate the process or request and serve Scapegrace in a jurisdiction where it is resident or has a registered agent to accept service on its behalf. Scapegrace does not accept legal process or requests directly from law enforcement entities outside of Australia. Foreign law enforcement agencies should proceed through a Mutual Legal Assistance Treaty or other diplomatic or legal means to obtain data through a court where Scapegrace is located.

Last revised on 13th June, 2019